The L1 Support Engineer (Sophos Specialists) will provide first-level operational support for endpoint security and related cyber defense activities. The role focuses on supporting EDR, incident response, threat hunting, and forensic solutions, along with timely triage and escalation of security issues.
Key Responsibilities
- Provide L1 support for Sophos security products and related operational issues.
- Monitor, identify, and escalate incidents related to EDR and security events.
- Assist in incident response, threat hunting, and forensic support activities.
- Perform initial troubleshooting, analysis, and documentation of reported issues.
- Coordinate with internal teams for resolution and closure of incidents.
- Maintain proper logs, updates, and case records in line with support processes.
- Candidates should possess one of the following: BTech/MTech in CS or IT / MCA Degree or Equivalent with a minimum of 3 years of experience in EDR / Incident Response / Threat Hunting / Forensics solutions.
- BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology.
Required Skills Qualifications
- Strong understanding of cybersecurity operations.
- Exposure to Sophos security solutions or similar endpoint protection platforms.
- Knowledge of EDR, incident response, threat hunting, and forensics.
- Valuable analytical, troubleshooting, and communication skills.
- Ability to work in a structured support environment and handle escalations efficiently.
- Certification Requirements: CEH, CSA, CIH, CompTIA Security+
Preferred Background
- Relevant certifications such as CEH / CSA / CIH / CompTIA Security+ are preferred or required based on profile fit.
- Minimum 3 years of experience in EDR / Incident Response / Threat Hunting / Forensics solutions for candidates with BTech/MTech/MCA or equivalent qualification.
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