Job Title: Desktop Support Engineer L2
Client: JWC
Location: BKC, Mumbai

Job Description

We are looking for an experienced Desktop Support Engineer L2 for our JWC Client at BKC, Mumbai.

Key Responsibilities

- Provide L2 onsite desktop support for end users.
- Deliver exceptional VIP User Support with a high level of professionalism.
- Troubleshoot and resolve hardware, software, printer, and peripheral issues.
- Install, configure, and support Windows 10/11, Microsoft Office 365, Outlook, VPN, and business applications.
- Manage Active Directory activities, including user account management, password resets, and access permissions.
- Diagnose and resolve network connectivity issues (LAN/Wi-Fi) and basic TCP/IP problems.
- Handle incident and service requests through the ITSM ticketing tool while meeting SLA timelines.
- Coordinate with internal teams and vendors for issue resolution and asset management.




- Provide timely updates and maintain proper documentation of support activities.

Required Skills

- 35 years of experience in Desktop Support (L2).
- Hands-on experience supporting VIP/Executive users is mandatory.
- Strong knowledge of Windows 10/11, Microsoft Office 365, Outlook, Active Directory, VPN, hardware, printers, and peripherals.
- Good understanding of LAN, Wi-Fi, and basic networking concepts.
- Excellent troubleshooting and analytical skills.
- Excellent client communication, presentation, and interpersonal skills are mandatory.
- Ability to work independently in a rapid-paced corporate environment.

Preferred

- ITIL certification is an advantage.
- Immediate joiners or candidates with a notice period of up to 15 days.

Location: BKC, Mumbai

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