About Us::

Established in 2004, we are a chain of schools offering national and international curriculums across 40 schools pan India. With our well-researched curriculum, contemporary teaching methodologies and wide range of extra-curricular activities and facilities we constantly strive to enthuse our students with fascinating learning experiences every single day.Role & responsibilities

Primary responsibility

- Handle enquiries received through phone (toll free), web, email.
- Generate and qualify leads through outbound cold calling.
- Manage to convince the parents /potential customers to visit the school premises from where the Relationship Team shall take over.
- Follow up on no show cases.
- Make post school visit calls to the same parents /potential customers to enquire on their experience and check if all doubts were well catered.
- Manage up-sell and cross sell opportunities within the group (as and when the group is ready).
- Ensure 100% capturing of potential parent interaction data in ERP and generate related reports

📌 Customer Service Representative (Mumbai)
🏢 Vibgyor Group of Schools
📍 Mumbai