The Professional Services Consultant reports to the Regional Professional Services Team Lead (APAC) and is responsible for the successful delivery of customer implementation projects.

Working as part of both the APAC Professional Services team and the wider global Professional Services organisation, you will lead and contribute to the technical delivery of customer projects from requirements gathering through implementation, knowledge transfer, and project closure.

You will work closely with customers, internal stakeholders, and cross-functional teams to ensure successful project outcomes while delivering an outstanding customer experience.

When not engaged on customer projects, you will contribute to the continuous improvement of the Skilled Services organisation by enhancing tools, processes, documentation, and service offerings.

As a Professional Services Consultant, you will:

- Lead and/or contribute to customer-facing implementation projects, ensuring successful delivery against agreed scope, timelines, and quality objectives.
- Conduct business analysis workshops to gather, validate, and document customer requirements while guiding customers towards best-practice solutions.
- Design solution architectures and implementation approaches that align customer requirements with product capabilities.
- Perform hands-on installation, configuration, implementation, and validation of ITRS products within customer environments.
- Design, develop, configure, and support integrations, automation and custom functionality where required to meet project objectives.
- Manage project delivery activities, including planning,



customer communication, risk identification, issue resolution, progress reporting, and stakeholder engagement.
- Produce and maintain project and technical documentation, including implementation artefacts throughout the project lifecycle.
- Deliver knowledge transfer sessions and classroom-based product training to enable customers to successfully operate and expand their use of ITRS solutions following project completion.
- Collaborate closely with Product Management, Engineering and Support teams to resolve technical challenges and provide customer feedback that contributes to ongoing product improvements.
- Contribute to ongoing enhancement of Professional Services methodologies, documentation, internal tooling , testing, and service offerings.

Preferred candidate profile

Experience

- Minimum 3 years experience in a customer-facing role, preferable within a technical consulting, professional services, or software implementation environment.
- Minimum 3 years experience delivering projects within a deadline-driven, project-based environment.
- Proven experience managing customer expectations while delivering successful project outcomes.
- Experience in business analysis, requirements gathering and solution design.





Technical Skills

- Minimum 12 months hands-on experience with ITRS Geneos.
- Knowledge of ITRS Opsview, Uptrends and/or Ekara would be advantageous.
- Strong technical background with at least 3 years’ experience in an IT engineering, systems administration, or equivalent technical role.
- Experience working with UNIX/Linux operating systems together with a good working knowledge of Microsoft Windows.
- Proficiency in one or more scripting or automation languages such as Shell, Python, Perl, Lua, XML-RPC, or PowerShell.
- Experience with software development practices; knowledge of Golang would be advantageous.
- Good understanding of relational databases and SQL.
- Practical experience with Kubernetes is essential. Familiarity with container orchestration platforms would be beneficial.

Professional Competencies

- Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Excellent organisational, planning and time management skills.
- Strong customer focus with a commitment to delivering high-quality outcomes and exceptional customer service.
- Ability to manage multiple priorities in a fast-paced consulting environment.
- Self-motivated, adaptable, curious, and able to learn new technologies quickly.
- Commitment to continuous improvement and knowledge sharing across the Professional Services team.

📌 Professional Services Consultant (Mumbai)
🏢 ITRS Group
📍 Mumbai