Urgent Hiring Team Leader / Assistant Manager WFM

Greetings from Ienergizer!!

We are looking for an experienced Team Leader / Assistant Manager Workforce Management (WFM) to join our team.

Requirements

- Minimum 5+ years of experience in the Workforce Management (WFM) domain
- Strong hands-on experience in Planning & Scheduling
- Experience handling International Clients/Processes
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving abilities
- Prior experience in a BPO/Contact Centre environment is preferred

Key Responsibilities

- Manage workforce planning, scheduling, forecasting, and real-time operations
- Ensure optimum staffing and resource allocation to achieve business SLAs




- Coordinate with international clients and internal stakeholders to meet operational objectives
- Monitor WFM metrics, analyze trends, and drive continuous process improvements
- Lead and mentor the WFM team while ensuring operational excellence

Job Details:

- Employment Type: Full time
- Working Days: 5 Days a Week
- Shift: Night Shift
- Work Mode: Work From Office
- Cab Facility: Not Available
- CTC: Up to 8 LPA (Based on Experience)

Interested candidates can share their updated CV at [email protected].

For a quicker response, please WhatsApp your profile to (phone hidden)

Referrals are welcome.

Regards,

Vanshika Kakkar

AM - HR

📌 WFM Hiring | TL / AM | Planning & Scheduling (Uttar Pradesh)
🏢 iEnergizer
📍 Uttar Pradesh