1. Desktop & End-User Support and Helpdesk Operations

- Provide responsive first-line technical support to all Noida HO employees desktops, laptops, peripherals (printers, scanners, multifunction devices), and standard software (MS Office, email, ERP client).
- Diagnose and resolve hardware, software, and connectivity issues within SLA timeframes; escalate complex issues to the Manager / Sr. Manager – IT for decision.
- Install, configure, and maintain Windows 10/11 operating systems and standard applications; coordinate driver and firmware updates as directed.
- Manage user accounts, access rights, and password resets in Active Directory / domain environment; maintain proper audit trail of access-change requests.
- Coordinate hardware repairs, AMC management, and warranty claims with vendors; track pending repairs and communicate status to affected users.
- Manage helpdesk ticketing system — create, track, update, and close tickets; maintain clear documentation of issues, resolutions, and timeframes. Prepare weekly and monthly helpdesk statistics for the Manager.

2. IT Infrastructure & Systems Support

- Assist in monitoring and maintaining the Noida HO network infrastructure under the direction of the Manager — switches, routers, access points, firewalls, and cabling.
- Monitor Wi-Fi coverage and connectivity at the office; report signal issues and coordinate coverage improvements with the Manager.
- Assist in backup monitoring and recovery activities as directed; familiarise self with backup schedules and escalation procedures.
- Support basic server administration tasks — user account management, service monitoring,



and alert response — under the Manager's direction.
- Maintain awareness of network uptime, internet connectivity, and ISP/Leased line performance; report outages promptly to the Manager for vendor escalation.

3. IT Security, Compliance & Asset Management

- Ensure endpoint security compliance — verify that antivirus, EDR, and patch updates are active on all user devices; report non-compliant systems to the Manager.
- Implement and enforce IT security policies at the user level — monitor removable media usage, data access controls, and internet usage policies as per company IT policy.
- Support IT audits and compliance activities by maintaining accurate and audit-ready IT helpdesk records and access logs. Report security incidents and suspicious activities to the Manager immediately.
- Maintain and update the IT asset register for all Noida HO equipment — hardware, peripherals, and software licences; ensure accuracy of serial numbers and condition notes.
- Track and manage AMC renewals, vendor service requests, and SLA compliance. Coordinate with IT vendors on repair schedules, service delivery, and vendor communication.

4. IT Projects & Process Improvement

- Support IT infrastructure projects, upgrades, and recent system rollouts at the office level — assist in planning, testing, and deployment activities.
- Document IT standard operating procedures (SOPs) and contribute to the continuous improvement of IT processes at the Noida office.
- Coordinate with cross-functional teams (Finance, HR, Operations) for IT requirements and system integration needs at the office level.

📌 It Executive (Uttar Pradesh)
🏢 Canixa Life Sciences .
📍 Uttar Pradesh