Job Title Disputes Credit Card Non-Fraud Analyst Associate/Senior associate/Team lead
Location-Chennai/Pune/Hyderabad
Job Responsibilities
- 1+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer
- Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).
- Analyze customer complaints and transaction histories to identify discrepancies
- Ensure compliance with client SLAs, internal controls and regulatory guidelines Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines Liaise with merchants,
cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution
- Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver positive quality
- Hands on experience of VISA cards
- Experience with Dispute management applications (Pega or Quavo) and processing platforms
- Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions
- Proven experience in handling escalations and complex dispute investigations
- Green Belt Certification Familiarity with card rules and regulatory requirement