Job Description:

Assistant Manager Courier Operations

Role Summary

We are seeking a proactive Manager/Assistant Manager – Courier Operations to anchor our supply-side execution. In our B2B aggregation model, you will be responsible for the end-to-end lifecycle of shipments, ensuring our courier partners meet the rigorous demands of our B2B clients. You will lead a small, high-impact team and leverage our internal software to maintain operational excellence.

Key Responsibilities

- Operational Oversight: Manage day-to-day first-mile, mid-mile, and last-mile tracking for all shipments.
- Team Leadership: Direct and mentor a team of 2–4 Courier Account Managers, ensuring they meet daily performance targets and maintain vendor discipline.
- Appointment Adherence: Take full ownership of appointment-based deliveries to Quick Commerce and Up-to-date Trade warehouses, ensuring zero slot misses.
- Software Management: Utilize and maintain our internal operations software for real-time tracking and data entry (Full training provided).
- Data Analysis: Use Excel/Google Sheets to analyze daily performance metrics, identify bottlenecks, and share actionable insights with leadership.
- Vendor Compliance: Ensure all courier partners strictly adhere to negotiated SLAs and E-way bill requirements.
- Issue Resolution:



Act as the final escalation point for operational roadblocks, resolving issues with a "calm in the chaos" approach.

Required Skills & Qualifications

- Experience: 2–5 years in logistics or courier operations.
- Analytical Rigor: Proficiency in MS Excel (Pivot Tables, VLOOKUPs) to manage and interpret operational data.
- Communication: Strong verbal and written communication skills to coordinate between internal teams and courier partners.
- Leadership: Proven ability to handle a small team and foster a culture of accountability and ownership.
- The Yolojet Mindset:
- Ownership: You treat every shipment as your personal responsibility.
- Resilience: You remain composed during volume spikes and focus on solutions rather than escalations.
- ROTS Behavior: You are a proactive problem-solver who builds strong, trust-based relationships with partners.

Standard Employment Terms

- Probation: A standard probation period of three months applies from the date of joining.
- Working Hours: Normal day shift hours as per company standards.
- Retirement: The standard retirement age for the organization is 58 years.

Confidentiality: You are expected to treat remuneration and company processes as strictly confidential

Sonali

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📌 Courier Operations Manager (Haryana)
🏢 White Force Outsourcing Services
📍 Haryana