Job Tittle: Network Admin I

Location: Bengaluru

Job Summary:

Perform daily tasks related to Network Operations Center. Work on incident and problem management, analyze daily alerts, tickets, mails, calls and look for repetitive issues. Hands-on experience in Cisco Traditional routers and Switches is required. Knowledge of FortiGate Firewall and Meraki switches is an added advantage.

Essential Job Duties:

- Monitor systems using diversified tools to monitor performance and capability of Network / Internet Links and server alerts.
- Capable of Triaging / Troubleshooting problems within the defined areas.
- Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
- Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
- Monitoring and Event Management for Servers, Networking equipment, Internet Links etc.
- Record incidents and correlate them with the events, Apply appropriate workarounds.
- Communicate and coordinate resolution with other support levels including third party partners and vendors.
- Providing information on components and services availability, capacity, and performance metrics.
- Identify and coordinate system malfunctions, to proactively monitor the health and status of Networking/Infrastructure related equipments.
- Triages problems quickly and provides on-call personnel with critical information in a quick, clear, and concise manner.
- Promptly responds to incoming communications (telephone calls, emails, instant messaging, etc.)



& manage Communication Bridge to co-ordinate incident or problem resolution, maintenance.
- Function as a single/first point of contact for other Networking engineers for incidents and changes
- Assuming other duties as assigned.

Basic Qualifications:

Education & Experience:

- Minimum 3 - 6 years of relevant NOC experience is required.
- Basic understanding of ITIL process, Incident and Problem management

Preferred Qualifications

- Relevant technical certifications such as CCNA, Fortinet or Meraki Certification.
- Experience working with service providers and carriers.
- Experience working with event management, network and ITSM tools a plus.

Education & Experience

- Bachelor's Degree in any discipline or related Information Technology which could include Computer Science or Management Information Systems (MIS
- Experience working in a process-orientated workflow environment.
- 3-6 years experience in a network operations center or technical support role
- Customer service experience in an English-speaking organization

Knowledge/Skills/Abilities

- Expert English skills; both written and verbal communication
- Good understanding of common IT infrastructure, practices, procedures
- Familiarity with ITIL Incident, Problem, and Change Management processes.
- Hands-On Experience in Cisco routers and Switches is required. Knowledge of FortiGate Firewall and Meraki switches is an added advantage.
- Availability to work weekends and holidays.
- Experience in NOC, support, or IT services industry.
- Robust analytical skills with proven problem-solving ability

📌 Network Administrator I (Karnataka)
🏢 LKQ India
📍 Karnataka