- Workshop Operations: Manage daily workflow, repair schedules, and timely vehicle delivery.
- Team Leadership: Supervise service advisors, mechanics, and technicians; track productivity.
- Customer Relations: Handle client inquiries, resolve complaints, and ensure high satisfaction scores.
- Quality & Compliance: Monitor repair quality, minimize repeat repairs, and enforce brand service standards.
- Business Targets: Drive revenue through spare parts sales, labor, and value-added services.
- Requirements & Qualifications
- Education: Diploma or ITI in Automobile/Mechanical Engineering, or equivalent.
- Experience: 2 to 5 years in two-wheeler or automotive service operations.
- Skills: Solid team leadership, problem-solving, customer handling, and basic computer/reporting literacy.