Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Valuable to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.
Roles Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
- Participate in the development and refinement of operational processes to improve service delivery.
- Engage in continuous learning to stay updated with evolving technologies and industry best practices.
Professional Technical Skills:
Must To Have Skills:
- Proficiency in Cloud Infrastructure.
- Strong knowledge of cloud service models and deployment architectures.
- Experience with incident management and problem resolution in cloud environments.
- Familiarity with change management processes and documentation standards.
- Ability to collaborate effectively with vendors and cross-functional teams.
- Understanding of network fundamentals and security principles related to cloud platforms.
- The candidate should have minimum 3 years of experience in Cloud Infrastructure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification 15 years full time education
📌 Technology Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka
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