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Customer Service Representative

Location: Sector 44, Gurugram

Interview Mode- Only Face-to-Face (No Virtual Interviews)

CTC: 2.67LPA- 4.2 LPA + Incentives

Education: Graduation required

Job Summary: We are seeking a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across various communication channels.

Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and issues in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions.




- Follow up with customers to ensure satisfactory resolution of concerns.
- Meet individual and team performance targets, including response and resolution times.
- Identify customer needs and suggest appropriate solutions or services.
- Collaborate with internal teams to improve customer satisfaction and service quality.

Required Skills:

- Excellent communication skills in English (verbal & written).
- Strong negotiation and objection-handling skills.
- Customer-centric attitude with a positive and professional demeanor.

Why Join Us?

- Competitive salary with high incentives.
- Work with global clients in a dynamic environment.
- Fast-track career growth and learning opportunities.
- Supportive and performance-driven culture.

What do we offer?

- Amazing work culture.
- Complete the Day shift.
- 6 Day working
- Unlimited Incentives Valuable opportunity for career progression.

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