Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do "This Role involves deeper understanding of the Employee Org data Mgmt Process Leveraging expertise to solve specific problems pertaining to Workforce Management. Train develop Team s Functional knowledge Administer Satisfaction surveys General Support to Client employees and communication."

What are we looking for "Experience Relevant years of HR Experience Workforce administration experience( Job changes, exits, leave of absence etc) is requried HR Domain certification would be a plus Strong MS Office and Excel skills Experience supporting Australian clients, with specific exposure to the supermarket and retail sector Knowledge of SuccessFactors EC module" Qualification: Any Graduate Shift Timings: "Must be open to Australian shift timings: (9 am to 5 pm) Australian time" "Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Robust customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure Good organizational, prioritization and multi-tasking skills to deliver to deadlines Analytical and problem-solving skills.



Demonstrate high levels of confidentiality Attention to detail quality driven in communications and all system transactions Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Basic Leadership and coaching skills Team Work Collaboration Self driven Flexibility to work in Shifts. Results / target oriented Multi-cultural awareness Client Interfacing skills (Email Phone): Good Email etiquette, strong email drafting keyboard skills and good phone etiquette / technique. "

Roles and Responsibilities: "Read, understand and analyze client process as per the business rules as a subject matter expert. Execute the process accurately and timely as a hands-on processor. Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems. Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensure LWIs are followed and updated regularly and train the team members on process updates. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.



Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting and MOS. Enrich team members with a clear sense of direction and understanding of each others responsibilities. To be available on the floor through the day to resolve process related issues. Participate in Team building activities. Complete training need analysis for the team on timely manner through quality reports and knowledge tests Create effective QC and Audit mechanism within process to ensure delivery on SLAs. Assist in training/educating HRO personnel on learning and acquired skills in process. Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration. Support Client with the Admin activities related to Performance mgmt. Ensure Customer Satisfaction Ensure and maintain the security and confidentiality of client data."

Qualification Any Graduation

📌 HR Service Delivery Analyst (Karnataka)
🏢 Accenture
📍 Karnataka