Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.
Roles Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution.
- Oversee the implementation of change requests and ensure minimal disruption to operations.
- Mentor junior team members to support their qualified growth and enhance team capabilities.
Professional Technical Skills:
Must To Have Skills:
- Proficiency in Cloud Infrastructure.
- Strong knowledge of cloud service models and deployment architectures.
- Experience with incident management and problem resolution in cloud environments.
- Ability to create and manage Requests for Change and update technical documentation.
- Skilled in collaborating with cross-functional teams and external vendors to resolve technical issues.
- Familiarity with monitoring tools and techniques to ensure operational stability.
- The candidate should have minimum 7.5 years of experience in Cloud Infrastructure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification 15 years full time education
📌 Technology Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka
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