Provide technical support and resolution for customer queries related to NEST, Kotak Neo App, Kotak Neo Website, Trade API, Charts, and Strategy BOT. Coordinate with internal teams to ensure timely issue resolution.
Key Responsibilities:
- Handle customer queries via voice calls.
- Troubleshoot platform-related issues and provide first-level resolution.
- Log, track, and escalate technical issues as required.
- Coordinate with Technology, Product, and Operations teams.
- Ensure adherence to SLA and quality standards.
Eligibility:
- Graduate in a technical discipline (BCA, B.Sc. IT/CS, BE/B.Tech, MCA, or equivalent).
- Minimum 1 year of experience in Technical Support, Application Support, Trading Platform Support, or Contact Center Technical Process.
Required Skills:
- Knowledge of NEST, Kotak Neo, Trade API, Charts, and Strategy BOT.
- Excellent troubleshooting and communication skills.
- Customer-centric and problem-solving approach.
Working Conditions:
- Contact Center (Voice Process).
- Rotational shifts between 8:00 AM and 8:00 PM.
- 9-hour shift as per roster.
- Saturday and Sunday working as per roster.
- Weekly offs on a rotational basis