- Assisted the Technical Services team in providing in office technical support to customers, contractors, engineers, and channel partners.
- Conducted site visits to monitor construction practices and recommend appropriate cement and concrete applications.
- Supported concrete quality testing, mix proportioning, and quality control activities at project sites.
- Participated in technical seminars, mason training programs, customer awareness sessions, and product demonstrations.
- Prepared technical reports, site observations, and customer feedback for continuous improvement.
- Coordinated with sales and operations teams to ensure effective post-sales technical support and customer satisfaction.
- Ensured compliance with quality, safety, and company standards during field activities.
- Gained practical exposure to cement technology, construction practices, and customer relationship management.