- Resolve disputes efficiently and effectively through various channels.
- Communicate with clients and stakeholders to understand their concerns and provide timely resolutions.
- Analyze data and reports to identify trends and areas for improvement in dispute resolution processes.
- Collaborate with internal teams to implement process improvements and enhance customer satisfaction.
- Develop and maintain robust relationships with clients and external partners.
- Stay updated with industry developments and best practices in dispute resolution.
Job Requirements
- Graduate or undergraduate degree in any field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience in CRM/IT Enabled Services/BPO is an added advantage.
- Language proficiency: C2 level.