Roles & Responsibilities Requirement Proven working experience as a guest relations /Customer relationship manager Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industrys latest technology trends Ability to think strategically and to lead Solid client-facing and communication skills Advanced troubleshooting and multi-tasking skills Responsibilities: Feedback review across the centre Providing help and advice to customers & staff Creates resolution plans for issues Communicating courteously with customers by call, email, letter and face-to-face Investigating and solving customers' problems Analysis customer satisfaction data to identify trends, statistics,



and issues Identifies positive and negative customer satisfaction patterns Handling customer complaints/feedback or any major incidents Issuing refunds or compensation to customers, maintain the data Keeping accurate records of discussions or correspondence with customers Analysing statistics or other data to determine the level of customer service Producing written information for customers Developing feedback or complaints procedures for simplifying the process Improving customer service procedures, policies and standards - organisation or department Cross functional connect to discuss possible improvements to customer service Provide data for - training staff to deliver a high standard of customer service Leading or supervising a team Learning about your organisation's products or services and keeping up to date with changes Customer retention Customer reacquisition Escalation, follow ups and resolution Requisition

📌 Crm Executive (Karnataka)
🏢 Envision Consulting
📍 Karnataka