Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of Network Engineering.

Summary:

Network Engineering Fixed Consumer Service Assurance encompasses the processes, policies, and technologies telecommunication providers use to continuously monitor and guarantee the quality of fixed-line services (e.g., broadband, IPTV, VoIP) delivered to end-users, proactively resolving faults before they disrupt the subscriber experience

- To Apply for above Network Engineering, WhatsApp 'Hi' @ (phone hidden)

- When Asked For The job Code, Type: Job Code # 131

Key Skills:

- Minimum 1 year of Network Engineering
- Experience in Telecom Industry
- Experience in Trouble Ticket Management & Escalation Handling
- CCNA certified
- Any Graduate

Key Responsibilities:

- Manage daily Consumer Service Assurance (Fixed) operations and ensure smooth service delivery.
- Monitor, track, assign, and resolve Trouble Tickets (TTs) within agreed SLAs.
- Handle customer and business escalations, ensuring timely resolution and customer satisfaction.
- Act as the Single Point of Contact (SPOC) for Consumer Fixed Trouble Ticket management.




- Monitor ticket ageing and proactively follow up until closure.
- Generate weekly and monthly operational, performance, and progress reports.
- Conduct quality checks and ensure adherence to service assurance standards.
- Develop, maintain, and update SOPs, Work Instructions (WI), Methods of Procedure (MoP), and process documentation.
- Train, certify, coach, and mentor service assurance teams and outsourcing partners.
- Participate in process design, workflow optimization, and operational improvement initiatives.
- Gather business requirements and support system enhancement projects.
- Perform User Acceptance Testing (UAT) and regression testing for telecom systems and applications.
- Coordinate with internal teams including Sales, Marketing, IT, Technology, and Customer Operations for issue resolution.
- Monitor SLA, KPI, productivity, and quality performance metrics.
- Support risk assessment, process compliance, and operational governance activities.
- Ensure achievement of customer experience, service quality, and business performance targets.

📌 Associate: Network Engineer : CCNA : Gandhinagar : Apply Now (Gujarat)
🏢 Outpace Consulting Services
📍 Gujarat