Role & responsibilities

Network Support & Operations

- Manage, monitor, and support LAN, WAN, WLAN, VPN, firewall, router, switch, and internet connectivity infrastructure.
- Troubleshoot complex network issues related to connectivity, latency, packet loss, DNS, DHCP, routing, switching, and firewall policies.
- Provide Level 2 and Level 3 support for network-related incidents and service requests.
- Ensure maximum network uptime and performance across office, data centre, cloud, and remote user environments.
- Perform root cause analysis for recurring network issues and implement permanent fixes.

Network Infrastructure Management

- Configure, maintain, and upgrade routers, switches, firewalls, wireless controllers, access points, and VPN devices.
- Support network segmentation, VLAN configuration, routing protocols, NAT, ACLs, and QoS policies.
- Maintain network diagrams, configuration documents, IP address plans, and asset inventories.
- Assist in planning and executing network upgrades, migrations, expansions, and technology refresh projects.

Security & Compliance

- Implement and maintain network security controls, including firewall rules, VPN access, access control lists, and secure configurations.
- Monitor network traffic and security alerts to identify potential threats or abnormal activity.
- Support security audits, vulnerability remediation, and compliance requirements.
- Ensure network devices are patched, backed up, and configured according to security best practices.

Monitoring & Incident Management

- Use monitoring tools to track network availability, bandwidth usage, device health, and performance metrics.
- Respond to alerts, outages,



and escalations within defined SLA timelines.
- Work with vendors, ISPs, and internal teams to resolve network faults and service disruptions.
- Participate in on-call or after-hours support as required.

Collaboration & Team Leadership

- Act as a senior escalation point for junior engineers and IT support teams.
- Provide technical guidance, mentoring, and knowledge sharing.
- Work closely with system administrators, cybersecurity teams, cloud teams, and business stakeholders.
- Create and maintain standard operating procedures, troubleshooting guides, and technical documentation.

Required Skills & Experience

- Strong experience in enterprise network support and troubleshooting.
- Hands-on knowledge of routing, switching, VLANs, STP, OSPF, BGP, NAT, ACLs, DNS, DHCP, TCP/IP, and VPN technologies.
- Experience with firewalls such as Fortinet, Palo Alto, Cisco ASA/Firepower, Sophos, or Check Point.
- Experience with switches and routers from Cisco, Zyxel, Juniper, Aruba, HP, Dell, or similar vendors.
- Good understanding of wireless networking, access points, controllers, SSIDs, authentication, and RF troubleshooting.
- Familiarity with network monitoring tools such as SolarWinds, PRTG, Zabbix, Nagios, ManageEngine, or similar platforms.
- Strong troubleshooting skills using tools such as ping, traceroute, nslookup, Wireshark, packet capture, and log analysis.
- Knowledge of ITIL processes, including incident, problem, and change management.
- Ability to work under pressure, handle critical network outages & extend shifts as per operational requirements.
- Robust communication, documentation, and stakeholder management skills.

📌 Senior IT Network Support Engineer (Gujarat)
🏢 Reliance Industries (RIL)
📍 Gujarat