Hiring Software Support Executives for Jodhpur Based Leading IT Company with Min. 2+ year Experience
Job Location - Jodhpur

Salary - as per skills, knowledge and experience

Description - Desired Candidates should possess the following -

- 1+ year of Customer Support Experience

- Proficiency in the following skills:

o Experience in basic computer Hardware & Networking knowledge and Microsoft Office (Like :- Word, Excel, & Power Point)

o Experience in Accessing client PC through remote access software like TeamViewer, Ammyy, skype, etc.

o Able to understand queries and resolve them in quick duration with a positive & confident attitude

o Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues





o Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

o Talking clients through a series of actions, either via phone, email or chat, until they’ve solved

o Experience of working with bug tracking software like JIRA

o Preparing accurate and timely reports

o Good understanding of computer systems, mobile devices and other tech products

o Ability to provide step-by-step technical help, both written and verbal

- Working knowledge with cross-functional teams to ensure quality throughout the software development lifecycle

- Analytical mind and problem-solving aptitude

- Qualified attitude

- Good communication skills

- A Bachelor’s Degree

📌 Software Support Executive (India)
🏢 reliablesoft technologies
📍 India