Position Overview:
We are seeking a highly organized and detail-oriented Operations Executive with a strong background in e-commerce and retail operations. The ideal candidate will have a minimum of 1 year of relevant experience and hold a Master’s degree in Business Administration or a related field. This role requires expertise in managing day-to-day operations, optimizing processes, and ensuring smooth collaboration across teams to deliver exceptional customer experiences.

Key Responsibilities:

- E-commerce Operations:
- Oversee daily e-commerce operations, including order processing, inventory management, and logistics coordination.
- Manage the integration and performance of e-commerce platforms, ensuring seamless functionality and customer satisfaction.
- Collaborate with marketing, sales, and IT teams to ensure promotional activities and updates are accurately reflected online.
- Monitor and analyse key metrics, including website traffic, conversion rates, and operational KPIs, to optimize performance.
- Retail Operations:
- Coordinate and streamline retail store operations, ensuring compliance with company standards and procedures.
- Manage stock replenishment, returns, and exchanges, ensuring inventory accuracy across channels.
- Support store teams with operational guidance, training,



and tools for enhanced productivity.
- Process Improvement:
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Develop SOPs (Standard Operating Procedures) for e-commerce and retail operations.
- Lead initiatives to integrate recent technologies or systems to improve workflow and customer experience.
- Customer Experience:
- Ensure timely and accurate fulfilment of orders and resolutions for customer complaints and queries.
- Drive strategies to improve customer satisfaction and retention across channels.

Qualifications and Skills:

- Degree is must
- Minimum of 1 years of experience in e-commerce and retail operations.
- Strong understanding of inventory management, logistics, and order fulfilment processes.
- Proficiency in e-commerce platforms and retail management systems.
- Excellent analytical and problem-solving skills.
- Strong interpersonal and communication skills with the ability to collaborate across teams.
- Experience in vendor management and negotiation.
- Knowledge of industry trends and best practices in e-commerce and retail operations.

Job Types: Full-time, Permanent

Experience:

- total work: 3 years (Preferred)

Work Location: In person

📌 Operation Executive (India)
🏢 TIMEHOUSE
📍 India