We are looking for smart, aggressive, enthusiastic, and self-motivated individuals who
can narrow their focus to continuous improvement and growth. The role will allow you to
contribute to the smooth running of the day to day operations through
continuous interaction with customers on queries and complaints.
Roles and Responsibilities
- Manage large amounts of inbound calls/emails/chats in a timely manner
- Follow communication scripts/templates when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our contact center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements:
- Graduate with minimum 05 years experience in a customer support role
- Track record of over-achieving targets
- Exceptional active listening, verbal and written communication skills
- Proficiency with computers & software tools
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work remotely with minimal supervision
Education : Any Graduate with relevant experience.