Role Overview:

As the Community Success Manager, you will champion the customer and advisor journey

across the organisation. You will interact closely with the advisor community, conducting

training sessions, advisor reviews, driving performance improvements, and ensuring a

seamless experience across all touchpoints. You also will be ensuring optimum customer

support. Your contributions will shape advisor training, process optimization, and product

enhancements to ensure that we consistently exceed customer expectations.

Key Responsibilities:

● Champion the customer experience and advocate for continuous improvement

across the organisation.

● Oversee the advisor onboarding and training process, identifying areas for customer

experience enhancement.

● Analyze advisor performance to spot trends, challenges, and opportunities for

growth.

● Engage with the advisor community through regular 1-to-1 and group sessions to

foster better collaboration and performance.

● Develop and refine SOPs, training materials, and protocols for advisors.

● Conduct onboarding and ongoing training programs for advisors, focusing on

Beshak processes, protocols, and best practices.

● Collaborate with cross-functional teams to drive product, process, and automation

changes that improve customer and advisor experiences.

Requirements:





● On-site role in Vikhroli, Mumbai. Remote candidates will not be considered.

● Experience in B2C products (B2B-only experience is not suitable).

● Strong passion for delivering outstanding customer experiences.

● Excellent communication, presentation, and interpersonal skills.

● Analytical mindset, with the ability to identify and act on data-driven insights.

● High energy, proactive attitude, and a willingness to take ownership and go the

extra mile.

● Experience working in early-stage startups is highly preferred.

● Experience in training, coaching, or advisor management will be an added

advantage.

What We Offer:

● A flat, open work culture that values ownership and initiative.

● The opportunity to grow exponentially within a short period, both in role and

compensation, based on performance.

● A chance to work in a dynamic startup setting where growth happens at 3x

the speed of traditional organisations.

● Comprehensive health and accident insurance for employees, their spouses, and

kids.

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Community Success Manager - Trainer (India)
🏢 Beshak Solutions Private
📍 India