Role description

Who we are:

At UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co-create lasting change. Together, with over 30,000 employees across 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com.

Summary:

UST is looking for an experienced Senior System Analyst with strong expertise in Business Analysis, System Analysis, Requirement Engineering, and Enterprise Application Delivery. The ideal candidate will be responsible for eliciting, analyzing, validating, documenting, and managing business and system requirements while acting as the primary liaison between business stakeholders and development teams. Experience in US Healthcare, Healthcare Payer & Claims, Business Process Management (BPM), and Agile methodologies is highly preferred.

The Opportunity:

As a Senior System Analyst, you will play a critical role in understanding business needs, translating them into system requirements, and ensuring successful solution delivery across the Software Development Life Cycle (SDLC). You will collaborate with business stakeholders, product owners, architects, developers, and QA teams to deliver scalable enterprise solutions.

Key Roles & Responsibilities

- Elicit, analyze, validate, document, verify, and manage business and system requirements.

- Act as the primary liaison between business stakeholders, customers, product teams, development teams, and QA teams.

- Translate business needs into explicit functional and technical requirements.

- Manage requirements throughout the complete Software Development Life Cycle (SDLC).

- Establish and maintain requirements baselines, ensuring traceability throughout the project lifecycle.

- Conduct stakeholder workshops, interviews, and requirement gathering sessions.

- Perform business process analysis and identify opportunities for process improvement.

- Create and maintain Business Requirements Documents (BRD), Functional Requirements Documents (FRD), use cases, process flows, and system specifications.

- Validate delivered solutions to ensure alignment with business objectives and acceptance criteria.

- Support requirement prioritization, impact analysis, and change management activities.

- Collaborate with technical teams to ensure enterprise solutions align with business requirements.

- Analyze enterprise applications, product capabilities, and business processes to recommend optimal solutions.





- Work with enterprise application components including Flows, Activities, User Interfaces, Flow Actions, Agents, SLA Management, Correspondence, Security, Reports, File Listeners, MQ, and Connectors.

- Support PRPC implementation activities, including Enterprise Class Structure Design and Ruleset Design.

- Participate in Agile ceremonies such as sprint planning, backlog refinement, reviews, and retrospectives.

What you need:

Experience

- 7+ years of IT experience in Business Analysis and System Analysis.

- Strong experience in requirement elicitation, documentation, validation, and management.

- Experience delivering enterprise business applications across the complete SDLC.

- Experience designing model-driven enterprise applications.

- Experience working with multiple business stakeholders and cross-functional teams.

- Preferred experience in US Healthcare, Healthcare Payer, and Claims domain.

- Experience working in Agile/Scrum environments.

Required Skills

Business Analysis

- Business Analysis

- System Analysis

- Requirement Elicitation

- Requirement Management

- Requirement Engineering

- Business Process Analysis

- Gap Analysis

- Business Process Modeling

- Functional Requirement Documentation

- System Requirement Documentation

- Use Cases

- Process Flows

- Requirement Validation

- Change Management

- Stakeholder Management

- SDLC

Enterprise Applications

- Business Process Management (BPM)

- Enterprise Application Delivery

- Enterprise Application Architecture

- Product & Solution Analysis

- PRPC Implementation

- Enterprise Class Structure Design

- Ruleset Design

Application Components

- Flows

- Activities

- User Interfaces

- Flow Actions

- Agents

- SLA Management

- Correspondence

- Security

- Reports

- File Listeners

- MQ

- Connectors

Methodologies

- Agile

- Scrum

- Kanban

- SDLC

- Requirement Lifecycle Management

Analytical & Communication Skills

- Requirement Prioritization

- Impact Analysis

- Problem Solving

- Critical Thinking

- Workshop Facilitation

- Conflict Resolution

- Stakeholder Communication

- Process Modeling

- Documentation

Desired Skills

- US Healthcare domain experience

- Healthcare Payer & Claims





- Business Process Management (BPM)

- PRPC implementation experience

- Enterprise Application Architecture

- Model-driven application development

- Large-scale Agile delivery experience

- Process Improvement

- Requirement Traceability

- Enterprise Solution Design

Qualification

- Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, or a related technical discipline.

What we believe:

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. Today, those same values continue to inspire us to encourage innovation, champion diversity and inclusion, and place people at the center of everything we do.

Humility

We listen, learn, show empathy, and help selflessly in our interactions with everyone.

Humanity

Through business, we strive to improve the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act responsibly in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

- To support and promote the values of UST.

- Comply with all Company policies and procedures

Skills

Pega,business analysis,healthcare payer,change management,claims

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Business Analysis (India)
🏢 UST
📍 India