Job Title: Process Consultant – International Chat Support

Job Location: Q City, Hyderabad

Job Type: Full Time – Permanent

Experience: 2-4 years years with international chat support experience

Mode of Work: 5 days a week – Work from Office (Rotational Week off - not saturday/ sunday fixed off)

Shift: Rotational Night Shifts - should be open for Night shift (Two-way cab facility available)

Notice Period: Immediate Joiners Preferred

Job Description:

- Qualification : Graduates Only
- Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
- 5 days working and 2 days off.
- Should be ok with rotational night shifts and rotational off.
- Typing speed of at least 50 WPM with 90% accuracy
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
- Multitasking: Ability to Toggle Between Screens/Tools
- Excellent communication skills.
- 2-way cab facility will be provided.

Roles & Responsibilities:

- Deliver world-class customer service,



while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
- Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer
- Enhance our customers’ experience by identifying opportunities to offer products based on Cardmembers’ needs.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
- Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

Interested candidates, Kindly share your updated CV at [email protected]

Pay: From ₹300,000.00 per year

Work Location: In person

📌 International Chat Support - Process Consultant (India)
🏢 Joan Technologies
📍 India