Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch.
Duties and Responsibilities
- Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day.
- Ensure execution of the defined activity plan for customer visits by the team during the day.
- Detailed supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
- Attend center meetings and meet customers. Conduct Group Recognition tests basis operating model.
- Track and facilitate disbursements as planned for the day and month.
- Ensure 100% compliance of all business policies and SOPs for the branch.
- Assists in collections cases in higher buckets, works with teams and jointly visits customers in the location.
- Nominates team members for reward and recognition commensurate with their achievements; appreciates team members appropriately in internal forums as relevant.
- Ensuring critical parameters like lead to login are executed as per matrix.
- Meets customers regularly in the location and manage health and quality of portfolio as per defined targets.
- Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively.
Major Challenges
- Employee attrition.
- Portfolio quality and monitoring, manage portfolio as per defined targets.
- Compliance on all business parameters, zero audit findings for the branch.
Required Qualifications and Experience
a) Qualifications:
Graduation
b) Work Experience:
4-6 years in Microfinance JLG business, of which a minimum of 2 years should be as Assistant Branch Manager / Branch Manager.