1. To establish and maintain Jio Point Service
2. To liaison with DASS team with Jio Point team & S&D; team for service operations
3. To ensure customer satisfaction, to avoid escalation of issues
4. To ensure service policy adherence by Jio Point personnel
5. To be responsible and accountable for Service Deliverables in the Jio Point and Jio Store/MiniDX
6. To ensure coordination between Jio point & Jio Centre to support walk-in customers
7. To balance the flow of incoming calls at JP/JC & ensure load balancing at various jio points
8. Manage & Monitor KPIs of JP, within guidelines given.
9. Ensuring adequate amount of manpower to cater to all customer calls.
10.
To motivate the team to enhance performance levels by identifying gaps/needs and providing necessary skills/training.
11. To mentor and counsel JP/JC DRS whenever necessary.
12. To motivate the SPC/Trainer so as to ensure that they deliver
Education Requirement
- BE / Diploma / Graduate BSc Full Time
Experience Requirement
- 8 - 10 years
Skills & Competencies
1. Customer service for mobility products
2. After sales network setup
3. Carry-in service operations
Please update your profile and upload your resume to apply.
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Location Map: Lucknow
📌 State DASS Support (Jio Point) ( 86631084 )
🏢 Reliance Jio Infocomm
📍 Lucknow
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