JOB DESCRIPTIONJob Purpose

"This position is open with Bajaj Finance Limited."
The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing the business and client base of consumer gold loans. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, as well as the direct management of individuals.

Duties and ResponsibilitiesResponsibilities:

- Responsible for overall branch operations, performance, & profitability of the branch.
- Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
- Plan, conduct & monitor the branch & field level marketing activities to ensure a healthy pipeline of leads resulting in business conversion & branch growth.
- Focus on customer engagement for new customer acquisitions & retention of old customers.
- Conduct error-free valuation & appraisal of gold ornaments being pledged in the branch with correct weight & purity assessment as per company policy and auditory compliance.
- Joint custodian of the Vault with responsibility for the safekeeping of pledged securities as per company policies.
- Responsible for keeping NPAs in control through strong follow-ups from customers for interest collections.




- Positive planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
- Hiring, coaching, mentoring, and training employees and providing them with timely feedback on their performance.
- Maintaining quality & performance of the business, preparing various reports of the same, and taking necessary actions for growth of business in the branch.
- Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale, etc.
- Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
- Responsible for correct valuation & maintenance of 100% process compliance at the branch.
- Manage error-free valuation & appraisal of gold ornaments being pledged in the branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and ExperienceEducation & Skill Qualifications:

- 4-7 years of relevant experience required.
- Bachelor's Degree/Post-graduation Degree preferred.
- Previous experience in gold loan banking, gold loan products, management, or client service preferred.
- Consistently demonstrates clear and concise written and verbal communication skills.

Locations

Job Level: GB02
Job Title: Relationship Manager - GL West, Sales
Job Location:

- Country: India
- State: Delhi
- Region: West
- City: Delhi
- Location Name: Delhi - Kartar Nagar Tier Megapolis

📌 Relationship Manager - GL West (Delhi)
🏢 Bajaj FinServ
📍 Delhi