To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS - The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.
Duties and Responsibilities
1. Managing Collection Targets
- Ensure adherence to collection schedules.
- Attain EMI and penalty collection objectives.
- Reposition vehicles in cases of defaults.
- Close cases by securing settlement amounts.
- Explore diverse customer communication approaches for effective recovery.
- Vendor Management
- Appoint collection agencies.
- Strategize and allocate tasks to agencies.
- Conduct on-site checks to validate procedural adherence.
- Ensure prompt payment deposits by Field Officers (FOS).
- Guarantee timely payments to vendors as per the schedule.
- Conduct training sessions for agents working with vendors.
- Executing Recovery Procedures
- Initiate customer calls for debt recovery.
- Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
- Gather customer feedback to improve the collection process.
- Conduct training sessions to enhance the team's collection skills.
- Stakeholder Management
- Conduct regular stakeholder reviews.
- Align stakeholders with the collection strategy.
- Realign case priorities based on defined deliverables and objectives.
- Team Management
- Participate in recruitment process to identify right talent for various roles in the team.
- Identify high potential talent and provide opportunity to groom them for future roles.
- Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
- Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.
Key Decisions / Dimensions
Following decisions are taken by the role:
- Appointment of Vendors
Major Challenges
- Managing assertive customers in default
- Dealing with deliberate defaulters
- Sustaining a high team morale
Required Qualifications and Experience
a) Qualifications
- Graduate in any stream
b) Key skills required
- Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
- Experience of managing a team is required
- Communication Skills & Stakeholder Management
- Positive knowledge and connect with legal entities
- Leadership qualities
- Result Oriented Mindset
- Good team player
- Motivation skills
Locations
- Job Level: GB02
- Job Title: Assistant Manager - Debt Management Services - The Wheels - 2W/3W, 3 Wheeler-South, Flows
- Job Location Country: India
- State: MAHARASHTRA
- Region: West
- City: Pune
- Location Name: Pune - Wakdewadi
- Tier: Megapolis