We are hiring Semi-Voice Process Executive is responsible for providing customer support through a combination of voice and non-voice channels, including phone calls, emails, live chat, and messaging platforms. The role involves resolving customer queries, processing requests, maintaining accurate records, and ensuring a high level of customer satisfaction while adhering to company policies and service standards.

Key Responsibilities
Handle customer inquiries through inbound and outbound calls, emails, chat, and other communication channels.
Respond to customer questions accurately and professionally within defined service levels.
Process customer requests, update account information, and maintain accurate records.
Resolve customer complaints or escalate complex issues to the appropriate team.
Follow standard operating procedures (SOPs) and quality guidelines.




Ensure timely resolution of customer concerns while maintaining high customer satisfaction.
Document customer interactions and update CRM systems accurately.
Meet productivity, quality, and turnaround time (TAT) targets.
Collaborate with internal teams to resolve customer issues efficiently.
Maintain confidentiality of customer information and comply with company policies.

Required Qualifications
Bachelor's degree or equivalent qualification.
Freshers and experienced candidates are welcome to apply.
Basic knowledge of customer service principles and business communication.
Familiarity with CRM software and MS Office is an added advantage.

📌 WE ARE HIRING SEMI-VOICE PROCESS IN SALEM, Salem (India)
🏢 hr9693640
📍 India