We use cookies for the best user experience on our website, including to personalize content & offerings, to provide social media features and to analyze traffic. By clicking “Accept All Cookies” you agree to our use of cookies. You can also manage your cookies by clicking on the "Cookie Preferences" and selecting the categories you would like to accept. For more information on how we use cookies please visit our and Modify Cookie Preferences

Reject All Cookies Accept All Cookies

Senior Engineer - Monitoring Tools, Event Monitoring

India

Job Description

Senior Engineer - Monitoring Tools, Event Monitoring

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

JD for the Command Center / GSOC L1 Operations Engineer PRF.

Role Summary

The Command Center / GSOC L1 Operations Engineer will monitor IT operations, track incidents, support SLA adherence, coordinate with resolver teams, and ensure timely communication for critical incidents and service requests. The role requires strong monitoring discipline, incident management knowledge, and the ability to work in a 24x7 shift environment.

Key Responsibilities

- Monitor alerts, incidents, service requests, and operational dashboards.
- Perform initial triage, categorization, prioritization, and assignment of incidents.
- Track P1/P2/P3 incidents and ensure timely escalation as per SLA.
- Coordinate with technical resolver groups including infrastructure, database, network, and application teams.
- Maintain incident updates, aging incident reports, SLA data, and operational trackers.
- Support daily GSOC connects, SLA reviews, MOR inputs, and governance reporting.
- Follow standard operating procedures for incident handling and escalation.
- Communicate status updates to stakeholders during major incidents or service disruptions.
- Ensure adherence to work protocols, shift availability, and operational discipline.
- Contribute to shift-left activities and continuous improvement initiatives.

Required Skills

- Good understanding of ITIL processes, especially Incident Management and Escalation Management.
- Experience in command center, NOC, SOC, GSOC, or IT operations monitoring.
- Ability to handle high-volume incident environments.
- Solid coordination and communication skills.
- Working knowledge of ticketing tools, SLA tracking, and operational reporting.
- Basic understanding of infrastructure, network, server, application, and database support environments.

Key Responsibilities

1. Monitor IT infrastructure and applications using monitoring tools to promptly detect and escalate system events and incidents within defined protocols.
2. Analyze system alerts and event logs using event monitoring platforms, identifying potential issues and initiating basic troubleshooting steps.
3.



Respond to and document incidents by updating ticketing systems, ensuring accurate status reporting and timely resolution of monitoring-related issues.
4. Support the maintenance and configuration of monitoring tools by applying fundamental knowledge of event monitoring processes to ensure consistent system performance.
5. Participate in team reviews of monitoring incidents and assist in implementing improvements based on recurring event patterns.
6. Contribute to the creation and maintenance of operational documentation related to monitoring procedures and incident management.

Skill Requirements

1. Experience With Monitoring Tools Such As Nagios, Solarwinds, Zabbix, Or Similar Platforms.
2. Good Knowledge Of Incident Response Procedures In A Network Operations Center (Noc) Or Technical Operations Center (Toc) Environment.
3. Familiarity With It Ticketing Systems And Basic Troubleshooting Techniques.
4. Fundamental Knowledge Of It Infrastructure Components (Servers, Networks, Applications).
5. Good Written And Verbal Communication Skills For Effective Incident Reporting.

Other Requirements

1. Optional but valuable: CompTIA IT Operations Specialist (CIOS), CompTIA Network+ certification

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

×

Cookie Consent Manager

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Required Cookies





These cookies are required to use this website and can't be turned off.

Required Cookies

Show More Details

Required Cookies Provider Description Enabled
SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the correct data center
- "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
- "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off

Functional Cookies

These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.

Consent to all Functional Cookies

Show More Details

Functional Cookies Provider Description Enabled
Vimeo

Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos.

Consent to cookies from provider Vimeo

YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

Consent to cookies from provider YouTube

Advertising Cookies

These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.

Consent to all Advertising Cookies

Show More Details

Advertising Cookies Provider Description Enabled
Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Consent to cookies from provider GoogleAnalytics

Google Tag Manager

Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more.

Consent to cookies from provider GoogleTagManager

LinkedIn

LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.

📌 Senior Engineer - Monitoring Tools, Event Monitoring (India)
🏢 HCLTech
📍 India