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Sr Analyst

India

Job Description

Sr Analyst

Bengaluru, Karnataka

Job Summary

DeskSide Engineer Job Description : Job Title: IT Support Engineer - Deskside Support & AVVC\\r\\nJob Summary\\r\\nWe are seeking a proactive and customer-focused IT Support Engineer to provide deskside technical support and Audio Visual & Video Conferencing (AVVC) support to employees across the organization. The ideal candidate will troubleshoot hardware, software, networking, and AVVC-related issues while ensuring minimal disruption to business operations. This role requires excellent problem-solving skills, strong communication, and a commitment to delivering high-quality IT support services.\\r\\nKey Responsibilities\\r\\nProvide Level 1 and Level 2 technical support to end users through in-person (deskside) assistance.\\r\\nDiagnose and resolve desktop, laptop, printer, mobile device, and peripheral issues.\\r\\nInstall, configure, and maintain Windows operating systems and business applications.\\r\\nSet up, configure, and deploy desktops, laptops, docking stations, monitors, and peripherals for new and existing employees.\\r\\nManage user accounts, passwords, and permissions in Active Directory and Microsoft 365.\\r\\nInstall, configure, and troubleshoot Microsoft Office applications and collaboration tools such as Microsoft Teams and Outlook.\\r\\nTroubleshoot LAN, Wi-Fi, VPN, printer, and basic network connectivity issues.\\r\\nPerform software installations, updates, and operating system patching.\\r\\nMaintain accurate records of incidents, service requests, and resolutions using an IT Service Management (ITSM) tool (e.g., ServiceNow, Jira Service Management, Freshservice).\\r\\nEscalate complex technical issues to higher-level support teams when required.\\r\\nEnsure compliance with company IT policies, security standards, and software licensing.\\r\\nInstall, configure, maintain, and troubleshoot Audio Visual & Video Conferencing (AVVC) equipment, including conference room systems, projectors, displays, microphones, speakers, cameras, and video conferencing platforms.\\r\\nProvide on-site support for executive meetings, webinars, town halls, and video conferences to ensure seamless AV operations.\\r\\nCoordinate with vendors and internal teams for AVVC equipment maintenance, upgrades, and issue resolution.\\r\\nPerform IT asset inventory management, hardware deployment,



and lifecycle management.\\r\\nAssist with disaster recovery and business continuity support activities.\\r\\nProvide end-user training and guidance on IT systems, AVVC equipment, and security best practices.\\r\\nRequired Skills\\r\\nStrong knowledge of Windows 10/11 operating systems.\\r\\nExperience with Microsoft 365, Outlook, Teams, Word, Excel, and PowerPoint.\\r\\nKnowledge of Active Directory, Microsoft Entra ID (Azure AD), and Group Policy.\\r\\nUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN).\\r\\nExperience with printer installation and troubleshooting.\\r\\nKnowledge of endpoint security solutions and antivirus software.\\r\\nHands-on experience with AVVC technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Poly, Logitech, Crestron, or similar conferencing solutions.\\r\\nExperience with IT ticketing systems and SLA management.\\r\\nStrong troubleshooting, analytical, and problem-solving skills.\\r\\nExcellent verbal and written communication skills.\\r\\nAbility to prioritize multiple support requests in a rapid-paced environment.\\r\\nPreferred Qualifications\\r\\nBachelor's degree in Computer Science, Information Technology, or a related field.\\r\\n2-5 years of experience in IT Deskside Support, Desktop Support, or End User Computing (EUC).\\r\\nExperience supporting enterprise AVVC environments.\\r\\nCertifi

Key Responsibilities

Job Responsibilities : DeskSide, remote desk support Engineer

Skill Requirements

Skill Requirement : DeskSide, remote desk support Engineer

Other Requirements

Other Requirement : DeskSide, remote desk support Engineer

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Sr Analyst (India)
🏢 HCLTech
📍 India