Hiring for Service Desk Engineer- Chennai

Job Summary:
We are seeking a dedicated and customer-focused Service Desk Analyst to provide first-line technical support to users across the organization. You will be responsible for resolving IT-related issues, handling service requests, and ensuring high levels of customer satisfaction through timely and effective resolution.

Key Responsibilities:

- Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
- Diagnose and troubleshoot hardware, software, network, and application issues.
- Escalate complex incidents and service requests to appropriate teams as needed.
- Record, track, and document help desk requests, including the problem-solving process and resolution.
- Follow standard procedures for proper escalation and ticket closure.
- Set up recent user accounts, email, and access rights in accordance with internal policies.
- Support remote users with VPN, email, and system connectivity issues.
- Maintain asset inventory and perform routine IT maintenance tasks.




- Participate in onboarding and offboarding of employees from an IT perspective.
- Provide excellent customer service and follow up with end users to ensure issue resolution.

Requirements:
Education & Experience:

- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 6+ years of experience in an IT support or service desk role.

Technical Skills:
- Proficiency with Windows and Mac OS environments.
- Experience with Microsoft Office 365, Active Directory, and remote desktop tools.
- Knowledge of ITSM tools such as ServiceNow, Jira Service Desk, or Zendesk.
- Basic networking knowledge (DNS, DHCP, VPN, TCP/IP).
- Familiarity with mobile device management and endpoint security.

Soft Skills:
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication.
- Ability to work under pressure and prioritize effectively.
- Customer-oriented with a helpful attitude.

📌 Service Desk Engineer- Chennai
🏢 Diverse Lynx
📍 Chennai