Job Description:

- Provide timely IT helpdesk support to internal users via phone and ticketing system in an enterprise Windows environment, including desktop support, VPN and network connectivity support,and Microsoft 365 Suite support.
- Perform remote software installation to facilitate deployment of new/reimaged PCs.
- Secure, monitor, and manage company-issued mobile devices.
- Review potentially malicious/spam emails and advise on their legitimacy; block senders of malicious/spam emails.

Skills :

- Experience in providing remote computer support strongly preferred.
- High level of proficiency with Windows 10/11.
- High level of proficiency with Microsoft 365 Suite.
- High level of proficiency in analyzing potentially malicious/spam emails.




- Proficiency with VPN software.
- Proficiency with basic network troubleshooting.
- Proficiency with mobile device management software.
- A customer-oriented attitude, with a solid focus on delivering prompt and courteous service.
- Ability to explain technical issues and solutions to users who do not have a technical background.
- An analytical mindset with a knack for troubleshooting and puzzle-solving.
- Ability to follow written and verbal directions, especially standard work instructions (SWI).

📌 IT Administrator (Computer Support Technician - Remote ) (Vadodara)
🏢 Actide International
📍 Vadodara