Process : Social Media - Online Reputation Management

(Visa Verification- Escalation Handling)

Shift Timing : 24/7 Rotational any 9 hours shifts

Working Days : 5

Week Off : 2 Rotational offs

HSC/Graduate with Minimum 6 months of international voice and ORM experience required.

Salary Experience upto 32k depending on last withdrawn

- Provide support to clients for social media and email
- ⁠Handle customer queries and complaints on social media platforms and email
- ⁠Ensure timely and accurate responses to customer inquiries
- Manage and resolve customer complaints effectively
- Collaborate with internal teams to resolve issues
- Keep accurate records of customer interactions and transactions
- ⁠Follow up on customer interactions and ensure resolution
- Rounds of Interview* :

HR

Email Assessment

Chat Versant

Operation

Client

Typing (30WPS, Accuracy 90).

Transport Boundaries

Ghatkopar till Ambernath

Panvel till Chembur

Panvel till Thane

📌 Social Media - ORM (Navi Mumbai)
🏢 Upedge Job Karle
📍 Navi Mumbai