Job Description
Estate Manager – CAM Collections & Owner Relations
Location: Riverdale Aerovista, Mohali
Department: Facility / CRM / Accounts Coordination
Job Type: Full-time, On-site
Experience: 8–15 years preferred

About the Role

We are looking for a mature, responsible, and people-oriented Estate Manager – CAM Collections & Owner Relations to manage the collection of Common Area Maintenance (CAM) charges and improve coordination between owners, accounts, and the facility management team.

This is not a desk-only collection role. The candidate will regularly meet owners, understand their concerns, explain the importance of timely CAM payments, coordinate service-related resolutions with the facility team, and ensure that maintenance dues are collected in a skilled and respectful manner.

The ideal candidate should be firm yet polite, financially disciplined, valuable at documentation, and comfortable handling difficult conversations with owners.

Key Responsibilities
CAM Collection & Follow-up

- Maintain unit-wise CAM outstanding and ageing reports.

- Follow up with owners for timely payment of maintenance charges.

- Meet owners personally regarding overdue payments and understand the reasons for non-payment.

- Obtain payment commitments and ensure timely follow-up until closure.

- Coordinate with the Accounts team for billing, receipts, ledgers, reconciliations, and payment updates.

- Track defaulters, repeated delays, disputes, and escalations.

Owner Relations & Mediation

- Act as the first point of contact for CAM-related owner concerns.

- Explain CAM charges, billing process, due dates, penalties, and payment procedures clearly.

- Handle owner objections professionally and convert discussions into practical solutions.

- Build positive relationships with owners through regular communication and issue resolution.

- Ensure service-related complaints affecting CAM payments are properly documented and resolved.

Facility Coordination

- Coordinate with the Facility Manager regarding complaints related to housekeeping, security, landscaping, repairs, lighting, common areas, and other maintenance services.

- Follow up on valid owner complaints and ensure timely closure.

- Share recurring owner concerns with management for corrective action.

- Ensure facility-related issues do not become long-term reasons for CAM payment delays.

Reporting & MIS

- Prepare weekly CAM collection reports.

- Track demand raised, amount collected, overdue amounts, payment commitments, disputes, and escalations.

- Submit tower-wise and block-wise collection reports to management.

- Maintain records of owner meetings, phone calls, Whats App communication, and payment commitments.

- Recommend escalation for habitual defaulters as per company policy.

RequirementsCandidate Profile





We are looking for a mature and dependable professional with excellent communication and follow-up skills.

Preferred Background

- Retired Banker with branch operations, relationship management, or recovery experience.

- Real Estate CRM, Possession, or Maintenance Collection professional.

- Residential Society, Township, or Estate Management professional.

- Facility Management professional with owner-handling and payment follow-up experience.

- NBFC or Finance Collection professional with a skilled and customer-friendly approach.

Skills Required

- Strong communication skills in Hindi, Punjabi, and basic English.

- Ability to communicate respectfully while maintaining firmness.

- Good understanding of ledgers, outstanding reports, and payment follow-ups.

- Comfortable using Microsoft Excel, Whats App, Email, and basic reporting tools.

- Strong documentation and follow-up skills.

- Ability to coordinate effectively with owners, facility teams, accounts, and management.

- Excellent problem-solving skills and a calm personality.

- Willingness to travel within the township and meet owners personally.

Ideal Personality

The ideal candidate should be:

- Mature and presentable.

- Calm under pressure.

- Persistent without being aggressive.

- Service-oriented while maintaining financial discipline.

- Skilled at building relationships.

- Comfortable handling complaints and objections.

- Able to represent the company professionally before owners.

Reporting Structure

The Estate Manager will work closely with:

- Facility Manager

- Accounts Team

- CRM Team

- Management

The role will be responsible for CAM collection performance and owner coordination, while the Facility Manager will continue to oversee maintenance execution and service delivery.

Key Performance Indicators (KPIs)

- Monthly CAM collection percentage.

- Reduction in overdue CAM amounts.

- Number of owner meetings completed.

- Number of payment commitments fulfilled.

- Reduction in 30, 60, and 90-day ageing outstanding.

- Resolution of complaint-linked payment disputes.

- Accuracy of weekly MIS and collection reports.

- Improvement in owner communication and satisfaction.

What We Are Not Looking For

- A junior calling executive.

- A harsh recovery agent.

- Someone who only sends reminders without meeting owners.

- Someone who escalates every issue instead of resolving it.

- Someone who cannot coordinate effectively with the Facility and Accounts teams.

Summary

This role is ideal for a mature professional who can combine financial discipline,



owner relationship management, complaint coordination, and consistent follow-up to improve CAM collections while maintaining a positive community environment.

Benefits
- Competitive Salary

- Professional Growth Opportunities

- Stable Long-Term Employment

- PF & ESI Benefits (as applicable)

- Supportive Work Environment

- Opportunity to Work on a Premium Residential Project

Requirements
About the Role We are looking for a mature, responsible and people-oriented Estate Manager – CAM Collections & Owner Relations to manage the collection of Common Area Maintenance charges and improve coordination between owners, accounts and the facility management team. This is not a desk-only collection role. The person will meet owners, understand their concerns, explain the importance of timely CAM payments, coordinate service-related resolutions with the facility team, and ensure that maintenance dues are collected in a professional and respectful manner. The ideal candidate should be firm but polite, financially disciplined, good at documentation, and comfortable handling difficult conversations with owners. Key Responsibilities CAM Collection & Follow-up • • • • • • Maintain unit-wise CAM outstanding and ageing reports. Follow up with owners for timely payment of maintenance charges. Personally meet owners with overdue payments and understand reasons for non-payment. Take payment commitments and ensure timely follow-up until closure. Coordinate with the accounts team for billing, receipts, ledgers, reconciliations and payment updates. Track defaulters, repeated delays, disputes and escalations. Owner Relations & Mediation • • • • • Act as the first point of coordination for CAM-related owner concerns. Explain CAM charges, billing logic, due dates, penalties and payment process clearly. Handle objections calmly and convert difficult conversations into practical solutions. Build trust with owners through regular communication and issue resolution. Ensure that non-payment due to service complaints is properly documented and addressed. 1 Facility Coordination • • • • Coordinate with the Facility Manager for complaints related to housekeeping, security, landscaping, repairs, lighting, common areas and other services. Follow up on valid owner complaints and ensure closure within defined timelines. Share repeated owner concerns with management for corrective action. Ensure facility-related issues do not become long-term reasons for CAM non-payment. Reporting & MIS • • • • • Prepare weekly CAM collection reports. Track demand raised, amount collected, overdue amount, commitments received, disputes and escalations. Submit tower-wise / block-wise collection status to management. Maintain proper records of owner meetings, calls, Whats App communication and payment commitments. Recommend escalation for habitual defaulters as per company policy

📌 Estate Manager – CAM Collections & Owner Relations (India)
🏢 Riverdale India
📍 India