- Ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
- To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
- Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
- To direct and control the Housekeeping operations and staff of the Housekeeping department.
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of IBIS Bengaluru Hebbal to ensure maximum cooperation, productivity, morale and guest service.
- Maintain appropriate staffing levels in order to consistently provide excellent guest service.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Respond to customer queries by resolving issues in a timely and effective manner to ensure customer satisfaction.
Financial Management
- Formulate yearly business plan and budget.
- Ensure to maintain department budget within established guidelines and explain monthly variances.
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain cost controls through proper scheduling and inventory management.
Qualifications
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 2-4 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self-confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- And the propensity to recognize and acknowledge other peoples’ ideas.