Senior Amazon Marketplace Operations Manager Reporting To
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Amazon Business Head
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Neb Sarai, South Delhi (On-site)
Role Objective n
Support the Amazon Business Head by independently managing the day-to-day operations of SOFTSPUN's Amazon marketplace business, ensuring smooth execution across catalogue management, inventory coordination, account health, product launches, reporting and cross-functional follow-up.
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This is an execution-focused role and does not involve ownership of Amazon advertising strategy, which is managed by the internal advertising team.
Key Responsibilities1. Marketplace Operations n
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- Ensure smooth day-to-day running of the Amazon account.
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- Monitor Account Health, Voice of Customer and Performance Notifications.
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- Resolve listing suppression and stranded inventory issues.
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- Track reimbursements and Amazon claims.
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- Monitor policy changes and ensure compliance.
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2. Catalogue Management nn
- Create new ASINs.
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- Update existing listings.
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- Coordinate image uploads.
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- Upload A+ Content.
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- Update Brand Store.
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- Improve catalogue quality.
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- Resolve listing errors and variation issues.
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3. Inventory Planning nn
- Daily inventory monitoring.
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- Identify fast and slow moving SKUs.
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- Coordinate replenishment with Production and Warehouse.
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- Prevent stock-outs.
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- Track ageing inventory.
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- Monitor FBA inventory levels.
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4. New Product Launch Support nn
- Coordinate product launches.
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- Ensure all content is ready before launch.
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- Verify catalogue accuracy.
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- Monitor launch performance.
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- Coordinate inventory availability.
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5. Sales & Operations Coordination nn
- Coordinate with:
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- Production
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- Warehouse
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- Dispatch
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- Accounts
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- Customer Service
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- Advertising Team
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- Follow up until tasks are completed.
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6. Amazon Advertising Coordination nn
- Work closely with the Ads team.
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- Share inventory updates.
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- Inform Ads team about launches.
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- Pause campaigns when inventory is low.
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- Review weekly advertising reports.
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7. Reporting & MIS n
Prepare daily and weekly reports on:
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- Sales
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- Inventory
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- Top Sellers
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- Slow Movers
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- Buy Box %
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- Account Health
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- Returns
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- Customer Ratings
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- Voice of Customer
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- Listing Suppressions
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- Stock-outs
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- Competitor Pricing
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8. Customer Experience n
Monitor:
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- Reviews
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- Negative feedback
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- Return reasons
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- Customer complaints
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- Product quality issues
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Coordinate with relevant teams to resolve root causes.
9. Competitor Monitoring n
Track competitor:
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- Pricing
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- Promotions
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- New launches
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- Best Sellers
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- Ratings
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- Reviews
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Recommend action plans to the Amazon Business Head.
Key Performance Indicators (KPIs)n
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- Zero listing suppressions pending beyond 24 hours.
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- Stock-out percentage.
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- FBA inventory health.
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- Catalogue quality score.
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- Buy Box percentage.
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- New listing turnaround time.
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- Account Health Rating.
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- Returns and customer complaint trends.
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- Timely completion of assigned projects.
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- Accuracy of daily and weekly MIS.
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Desired Candidate nn
- 3–6 years of Amazon Seller Central experience.
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- Strong knowledge of Amazon catalogue management.
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- Experience handling FBA inventory.
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- Understanding of Amazon account health and policies.
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- Good Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, basic reporting).
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- Excellent follow-up and coordination skills.
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- Detail-oriented and highly organised.
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- Able to manage multiple tasks simultaneously.
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Compensation n
CTC: ₹8–12 lakh per annum
Why Join SOFTSPUN?n
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- Work with one of India's leading microfiber brands.
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- Learn directly from an experienced Amazon leadership team.
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- Opportunity to manage a large and growing marketplace operation.
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- Excellent long-term growth opportunities within the organisation.
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How to Apply n
Interested candidates should email their application to with the subject:
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- Updated Resume (PDF)
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- Current Company
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- Current Designation
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- Current CTC
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- Expected CTC
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- Notice Period / Earliest Joining Date
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- Current Residence
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- Approximate One-way Travel Time to Neb Sarai, South Delhi
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- Total Years of Amazon Seller Central Experience
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- Approximate Annual Amazon GMV Managed
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- Number of ASINs Managed
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- Approximate Monthly Amazon Advertising Budget Coordinated (if applicable)
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- Experience with FBA Inventory Management (Yes/No)
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- Experience with Catalogue Creation & Listing Optimisation (Yes/No)
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- Experience with A+ Content & Brand Store (Yes/No)
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- Experience with Amazon Account Health & Policy Compliance (Yes/No)
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- Experience with Helium 10, Data Hawk or similar marketplace tools (if any)
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- Excel proficiency (Pivot Tables, XLOOKUP/VLOOKUP, Power Query, Dashboards)
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- Team size worked with or coordinated
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- Briefly describe your three biggest achievements in your current or previous role (include measurable results wherever possible).
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Only candidates with hands-on Amazon Seller Central experience and strong marketplace operations knowledge will be shortlisted.