Job Title: Customer Experience Center (CEZ) – ManagerLocation: Hyderabad, KRC (Hetero Wing of Commerzone (Building) Hyderabad Knowledge City, Raidurga, Serilingampally, Hyderabad, Telangana 500032)Experience: 6-8 yearsBand – 3.1 [Manager]About HCL TechnologiesWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 227,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around AI, Digital, Engineering and Cloud.The driving force behind that work is our people - diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.The teamThe eXperience Deals Marketing Team (XDMT) is responsible for partnering with the sales teams to support global, strategic, high-value engagements across three key charters:High-intensity pursuits of strategic deals across the deal lifecycleDriving Hi-touch client experience across visitsDriving brand experience for key client visits at the Customer Experience CenterThe team is a vital part of the overall marketing team and works collaboratively with various groups within and outside the marketing team – respective business units, marketing team, corporate marketing functions, as well as the solution, practice, and pre-sales team.About Global Customer Experience Centers (CEC)The global CECs are dedicated spaces where our customers experience a curated and immersive walkthrough of our brand, business, culture, and purpose. It creates an indispensable brand understanding that enables personalized interactions with clients, government officials, partners, and analysts, becoming a bedrock of critical conversations.



It adds to the credibility and builds a stronger relationship with our stakeholders.The Customer Experience Zones are part of the global CECs ecosystem that are concise and modular formats giving a similar experience to clients.About the Position:You will be responsible for in office management of C-level clients visiting the corporate experience center for a best-in-class personalized brand experience. Drive planning and development of experiential content within the brand and business. Partner closely with brand marketing, communications, content, creative, sales teams, and external agencies to develop content and experiences for clients. You will also use data and insights to measure and optimize performance on an ongoing basis.Essential Functions:Driving client experience Corporate brand storytelling to top leaders from client organizations, senior government officials, and leadership within the organizationWork closely with the sales ecosystem to gather intel, build personas to plan and execute personalized walkthroughs for leaders, delivering a best-in-class experience on brand HCLTechNew and innovative ideas to increase effective utilization and deliver a rich experience to clients visiting the facilityManage the booking platform for CEC, along with drawing monthly reports for review as well as to scale the platform as per business use caseAnalysis of business data collated from every visit, including feedback and inputs to improve, innovate and enhance the usage by relevant stakeholdersBuild and nurture relationships with senior stakeholders, other marketing and key interdependency groups across the organization for effective collaborationAim to achieve a 4.5/5 and above client satisfaction score as well as an internal satisfaction score from the stakeholdersDrive more visibility of the CEZ within the location and tap into opportunities for delivering the CEZ experience to clients through cross collaboration and connectsBusiness understanding and future expansionAchieving a proficient business understanding of HCL Tech business and solutions for relevant intel gathering and conversations with senior leadersBe up to date on HCLTech’s news and competition, along with industry trendsElevate the on-ground experience through industry research on best experience centers as well as technology use-casesWork on periodic content updates to ensure the latest and most relevant content is displayed within the experience center at all timesCollaborating with internal stakeholders to source the latest and relevant content to make the experience richerDrive personalized content-driven experience to clients based on their persona, scope and nature of relationshipOperations and Vendor ManagementManage operations to ensure zero downtime and business continuityManage and support the maintenance of the CEC infrastructureRegular quality check and feedback with transparent ways of operations to ensure third party resource as well as vendors follow TAT and Quality standardsRegular monitoring of all expenses very closely to ensure alignment with budgets and P&L; maintenancePlanning and implementation of various cost-saving plans without compromising the standardsWork tightly with the central CEC team to drive efficiency, 100% process compliance and optimizationDesired Skills and Qualifications:6 to 8 years of experience in direct client engagement and interactionA passion for being an experiential marketeer with a penchant for the brandExcellent communication and written skillsA collaborative, motivated, and cross-functional team mindsetExcellent project handling and management skillsDemonstrated ability to prioritize activities, be solution-oriented, and stay focused in a dynamic, ever-changing environment.Proficient in interpreting and applying data and insights to inform programming and measure effectivenessA good understanding of technology will be desirablePresentation skills and excel management are a mustMaster’s in marketing, business and communicationPositive attitude and a team player

📌 Customer Experience Manager (Hyderabad)
🏢 HCLTech
📍 Hyderabad