Job DescriptionWe're Hiring! Join a Purpose-Driven Team NAt iDare, we are more than just a company—we are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive. NWe're seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring. NResponsibilities: N1.CRM & Funnel Ownership Nn Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up N Define and track funnelstages, SLAs, and response benchmarks N Ensure consistent handling of leads across services Nn2.Lead Performance& Analytics Nn Track lead sources (Meta, Google, website, partnerships, referrals, events) N Analyse conversion rates, drop-offs, and response timelines N Share regular reports and insights with marketing and leadership Nn3.Team Leadership & Coordination Nn Manage and coach the Response & Engagement team N Set call/chat quality standards, scripts, and follow-up protocols N Coordinate with therapists, counsellors, legal experts, marketing and operations teams Nn4.CRM Systems & Data Governance Nn Ensure accurate lead tagging, segmentation, and documentation N Work with CRM Admin/Tech to maintain automations and integrations N Maintain clean, compliant,



and reliable CRM data Nn5.CRM Process Improvement Nn Identify gaps in lead handling and user experience N Implement automation, re-engagement flows, and process optimisations N Support scaling of leadvolume without compromising quality N Regular quality checks of the response team & monitoring NnRequirements: Nn Bachelor/master'sdegree in marketing or a related field; CRM certifications are valued. N 4–6 years of experiencein CRM, sales operations, customer success, or lead management. preferably in service sector N Proficiency with CRM tools and platforms; strong data hygiene andgovernance practices. N Data-driven mindset paired with empathetic, customer-focused communication. N Excellent written and verbal communication; proven ability to collaborate cross-functionally. N Hands-on experience in team leadership, mentoring, and coaching. N Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments. N Proactive, adaptable, and solutions-focused with a solid sense of ownership and accountability. NnWhy Join Us: Nn Opportunity to work in a dynamic and innovative environment. N Competitive salary and benefits package. N Room for growth and professional development. N Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse. NnIf you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.

📌 Customer Relationship Management Manager (Vasanthanagar)
🏢 iDare - Support, Safety and Wellness
📍 Vasanthanagar