Job DescriptionJob Summary NWe are looking for a customer-focused and proactive Customer Support Executive to provide exceptional support to our customers. The ideal candidate will handle customer queries, resolve issues promptly, and ensure a positive customer experience while maintaining high service standards. NKey Responsibilitiesn
- Respond to customer queries via phone, email, and chat in a timely and professional manner. N
- Resolve customer complaints and provide appropriate solutions. N
- Record customer interactions and maintain accurate records in the CRM system. N
- Escalate complex issuesto the relevant teams and follow up until resolution. N
- Coordinate with internal departments to ensure timely issue resolution. N
- Educate customers aboutproducts, services, and best practices. N
- Maintain customer satisfaction by providing prompt and effective support. N




- Prepare daily and weekly customer support reports. N
- Ensure adherence to company policies and service quality standards. NRequired Skillsn
- Excellent verbal and written communication skills. N
- Strong problem-solving and analytical abilities. N
- Customer-centric attitude with good interpersonal skills. N
- Ability to multitask and work under pressure. N
- Basic knowledge of MS Office (Excel, Word, PowerPoint). N
- Familiarity with CRM software is an added advantage. NQualificationsn
- Bachelor's degree in any discipline. N
- 0–2 years of experiencein customer support, customer service, or a similar role. N
- Robust verbal and written communication skills in English and Hindi, Telugu are mandatory.

📌 Customer Support Executive (Telangana)
🏢 Kritsnam Technologies
📍 Telangana