JOB PURPOSE

Responsible for the Branch P&L;, overseeing end-to-end showroom operations to drive top-line revenue and bottom-

line profitability growth through effective team leadership, optimal inventory management, and superior customer

engagement, while ensuring exceptional service standards, brand compliance, and timely delivery aligned with the

brand’s luxury positioning.

SCOPE / MAIN FEATURES

1. Sales & Revenue Management: Responsible for driving outlet profitability by achieving monthly and annual

sales targets through effective sales strategies, upselling and cross-selling initiatives, and data-driven performance

analysis.

2. Marketing & Promotions : Responsible for executing in-store promotions and product launches, coordinating

local marketing campaigns, gathering customer feedback for continuous improvement, training staff through cross-training

methods to maintain productivity, and strategically planning holiday activities and promotions to drive revenue growth.

3. Team Leadership & Staff Development : Responsible for recruiting, training, mentoring, and evaluating

sales staff, setting performance goals, fostering high service standards, and implementing cross-training strategies to

enhance team productivity and knowledge continuity.

4. Store Operations & Visual Merchandising : Responsible for overseeing daily showroom operations,

ensuring stock freshness, optimal inventory, visual merchandising excellence, store safety and ambiance, proactively





monitoring market trends for inventory planning, controlling operational costs, and collaborating with sales and marketing

teams to enhance in-store displays and promotions.

5. Inventory & Stock Management : Responsible for coordinating with supply chain to ensure timely stock

replenishment, managing inventory accuracy through regular audits and shrinkage control, implementing indent plans, and

maintaining uninterrupted showroom operations through effective collaboration with sales teams.

6. Customer Experience & Relationship Management : Responsible for delivering personalized customer

service, building lasting relationships with high-value clients, resolving escalations promptly, and continuously analyzing

feedback to enhance service quality and report actionable insights to zonal managers.

7. Brand Compliance & Standard Operating Procedures (SOPs): Responsible for implementing and

monitoring adherence to brand guidelines and SOPs across sales, service, and operations, upholding the showroom’s

luxury image and trust, while leveraging standardization and simplification to stay aligned with market trends.

8. Reporting & Coordination : Responsible for preparing sales and performance reports, coordinating with

regional managers, merchandising, and back-office teams, participating in strategic planning and forecasting, and fostering

solid cross-departmental collaboration to achieve organizational goals.

📌 Retail Business Manager (Chennai)
🏢 People First Consultants
📍 Chennai