Description

Market Operations & Order Fulfillment

Inventory & Demand Planning

Supplier & Source Management

Governance, Escalation & Cross-Functional Integration

Process Excellence & Continuous Improvement

Key Performance Indicators (KPIs)

Responsibilities

- Responsible for meeting agreed market metrics - Fill rate (Line & Piece), Inventory Turns, Back orders etc.

- Perform all daily/weekly/monthly processes diligently without any backlog thereby meet key deliverables.

- Work closely with sources for schedule adherence and ensure timely receipt of parts at warehouse.

- Handle ‘Vehicle off road’ orders promptly and provide accurate information to dealers.

- Initiate airfreight for parts with potential Backorders or Vehicle Off Road orders

- Maintain Inventory at optimal level and thereby meet inventory turn targets.

- Communicate clearly with the suppliers on FAB and Firm requirements

- Perform denial analysis and work towards implementing the containment actions.

- Review forecast changes, stock order suggestions and validate

- Ensure all open issues are tracked in the issue log with all specific details

- Participate in markets/source issue log meetings

- Follow escalation matrix & follow timely manner

- Support ATB buy analysis along with affiliate supply/Purchase team.

- Handle market queries in timely manner.

- Work on continuous improvement initiatives and elimination of NVAs in various process steps





- Work closely with Purchasing to review the supportability of overdue parts from supplier

- Work with Purchasing on direct sourcing strategy through cost volume analysis

Facilitate meetings with Market, Purchasing, SCM, Warehouse, STA, Payables for early resolution of supply issues

Qualifications

- Education: Bachelor’s Degree in Engineering / Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or related field.
- Experience: 3–5 years of experience in supply chain operations, inventory management, or materials planning (Aftersales/Automotive industry preferred).
- Technical Skills:
- Proficiency in enterprise ERP/MRP systems (e.g., SAP, Oracle, or proprietary inventory systems).
- Advanced Microsoft Excel skills (data modeling, VLOOKUP, Pivot Tables, macros are a plus).
- Familiarity with tracking/dashboarding tools (e.g., Power BI, Tableau).

- Problem-Solving & Analytical Rigor: Ability to analyze complex data sets, conduct root-cause analysis, and recommend actionable solutions.
- Cross-Functional Leadership: Strong communication and facilitation skills to align stakeholders from Logistics, Warehousing, Purchasing, and Finance.
- Sense of Urgency: Highly responsive to critical operational challenges (e.g., VOR orders) with a solid commitment to task closure.
- Ownership & Accountability: Demonstrates a high degree of personal accountability ("Own It") and prioritizes high-impact activities ("Do Only What Matters").

📌 SCM Analyst – Synergy (Chennai)
🏢 Ford Motor
📍 Chennai