Job DescriptionJob Title: Product Support Engineer( L2 ) NNo of open positions: 1 NAbout SignzynSignzy is an AI-powered RPA platform designed for financial services. Our platform can Nautomate even the most complex workflows and decision-making processes into real-time APIs. NPowered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over N200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India Nand a top 3 acquiring bank in the US. We have strong global partnerships, including with NMastercard, and offices in New York and Dubai, serving customers worldwide. Our product team Nof 120+ people is based in Bangalore, building cutting-edge global AI products. NWorking at SignzynAt Signzy, we embrace technology and innovation to develop outstanding products. We're a Ntech-savvy team backed byinvestors passionate about creating innovative solutions. Join us Nand be part of the futureof financial services technology! NJob DescriptionnAs a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the Nsmooth operation of the system by diagnosing, troubleshooting, and resolving technical issues. NThis role involves working closely with both internal and external stakeholders to provide Nhigh-quality support, ensuring compliance and security in financial transactions. NJob RequirementsnExperience in troubleshooting production issues in SaaS / fintech systems.



NStrong understanding of REST APIs, request/response handling, and hands-on experience with Postman. NBasic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging. NComfortable working with Linux environments, logs, and basic scripting. NUnderstanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting). NBasic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management. NFamiliarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis. NStrong problem-solving skills and ability to handle client-facing technical support scenarios. N- Soft Skills: N- Excellent problem-solving skills with a methodical approach. N- Robust written and oralcommunication skills, able to explain Ntechnical solutions in simple terms. N- Ability to provide step-by-step technical help, both written and verbal. N- Experience in customer service or support roles, with an ability to manage Nmultiple priorities.n- Additional: N- Bachelor's degree in Information Technology, Computer Science, or relevant Nfield.n- Experience in supporting API and digital KYC in financial institutions is highly Ndesirable.n- Startup experience is a plus. NThis is your opportunity to work with cutting-edge technology in the financial services industry Nand play a pivotal role in ensuring the integrity and security of financial transactions.

📌 Product Support Engineer (Vasanthanagar)
🏢 Signzy
📍 Vasanthanagar