- Provide L2/L3 support for SAP BO/BI issues
- Troubleshoot and resolve:
- Report failures (Web Intelligence, Crystal Reports)
- Data inconsistencies between ECC and BW
- Job failures (ETL / data loads)
- Manage SLA-driven tickets via tools like ServiceNow / JIRA
Reporting & Dashboard Support
- Support and enhance reports built using:
- SAP BusinessObjects (WebI, Crystal Reports)
- SAP BW Queries (BEx)
- Validate report data against ECC tables (e.g., VBAK, BKPF, MARA)
- Ensure business-critical reports are always available and accurate
Change Requests & Enhancements
- Implement minor enhancements / CRs :
- Modify existing reports
- Create new queries or dashboards
- Prepare functional/technical specifications
- Coordinate with development teams for implementation
Data & ETL Monitoring
- Monitor and support:
- Data loads (InfoPackages, DTPs, Process Chains)
- Delta loads from ECC to BW
- Identify and fix:
- Data load failures
- Performance bottlenecks
Performance Optimization
- Optimize:
- Slow-running reports
- BW queries and data models
- Improve query performance using:
- Aggregates
- Indexing
- Query design best practices
Integration with ECC
- Strong understanding of ECC data sources:
- FI, SD, MM modules
- Validate extractors and data flow from ECC to BW/BO
- Handle issues related to:
- LO Cockpit
- Generic extractors
- Delta mechanisms
Testing & Transport Management
- Perform:
- Unit Testing
- Integration Testing
- UAT support
Manage transports across landscapes (DEV QA
- PROD)