Description

Job Overview:

The ServiceNow ITOM & CMDB Architect is a senior technical leadership role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a robust focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB).

This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.

Responsibilities

Key Task and Responsibilities:

- Define and drive the architecture roadmap for ServiceNow ITOM and CMDB
- Design scalable solutions across:
- Discovery, Service Mapping, Event Management
- Hybrid/cloud infrastructure environments

- Lead the design and evolution of CMDB data models and CI relationships
- Drive adoption of the Common Service Data Model (CSDM)
- Establish and enforce:

- Data governance policies
- CI lifecycle management (onboarding, updates, retirement)
- Data quality and reconciliation standards

- Define CMDB ownership model and audit controls




- Ensure CMDB acts as a single source of truth for enterprise IT assets and services
- Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems
- Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes
- Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist)
- Act as a trusted advisor and SME for ServiceNow /ITOM architecture

Qualifications

Essential Qualification and Education:

- 10–12 years of IT experience with minimum 7+ years in ServiceNow ITOM / CMDB roles
- Proven experience with:
- Enterprise-scale CMDB implementations
- ITOM transformation (Discovery, Service Mapping)

- Strong expertise in:

- ServiceNow ITOM (Discovery, Service Mapping, Event Management)
- CMDB, CSDM, CI lifecycle & relationships
- ITSM modules (Incident, Change, Problem)

- Hands-on experience with:

- APIs, Integration Hub, MID Server
- Cloud platforms (Azure / AWS preferred)
- Monitoring and infrastructure tools

Certifications (Preferred)

- ServiceNow CSA (Certified System Administrator)
- CIS-ITOM / CIS-CMDB
- ITIL Foundation

#LI-NS1

📌 Principal Technology Specialist (Pune)
🏢 Lutech Resources
📍 Pune