Description
Join our team as a Senior D365 Field Service Developer & Functional Consultant and make a significant impact on our clients' field service operations. You'll lead the design and development of end-to-end Field Service processes, leveraging your expertise in Microsoft Dynamics 365 Field Service. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the technical and functional aspects of our projects.

Responsibilities

- Lead requirements discovery workshops for work orders, incident types, and service tasks.
- Design comprehensive field service processes, including work order management and scheduling.
- Configure D365 Field Service components: Universal Resource Scheduling, Schedule Board, Assets & Locations, and more.
- Define and manage test strategies, author user stories, and lead UAT and training sessions.
- Work with stakeholders to define KPIs and build operational dashboards.
- Extend D365 CE/Field Service with Plugins, Custom Workflow Activities, and JavaScript/TypeScript.
- Build Power Automate flows and create Power Apps for customization.




- Develop REST-based integrations with ERP and IoT platforms using Azure services.
- Implement Connected Field Service patterns and design security models with Azure DevOps.

Qualifications

- 6-10 years of experience, including 4+ years in D365 CE/Field Service delivery.
- Expertise in Dynamics 365 Field Service, Dataverse, Power Apps, Power Automate, and Azure services.
- Proficiency in C# (.NET) Plugins, JavaScript/TypeScript, PCF, and Azure API development.
- Knowledge of ALM/DevOps practices, Azure DevOps tools, and solution management.
- Solid consulting skills, including process mapping and stakeholder communication.
- Domain knowledge of field operations, service contracts, and SLAs.
- Experience with Connected Field Service, Dynamics 365 Customer Service, and ERP integration is preferred.
- Hands-on experience with Field Service Mobile customizations is an asset.
- Familiarity with Power BI reporting and data migration tools is beneficial.
- Certifications in Microsoft Dynamics 365 Field Service, Power Platform, and Azure are desirable.

📌 MicrosoftField Service - Support (India)
🏢 Zensar Technologies
📍 India