About Brinks GSS, India

The Brink’s Global Shared Services, India (or Brink’s GSS, India) was established in Hyderabad as a strategic extension of Brink’s global organization in partnership with ANSR. Rather than serving as a traditional support center, Brink’s GSS, India is designed to be a high impact capability hub that partners with teams across the globe to drive business outcomes and deliver enterprise-wide solutions.

Teams in Hyderabad collaborate directly with global stakeholders across functions including Technology, Cybersecurity, Data & Analytics, Finance, Human Resources, Procurement and other corporate services. Employees have the opportunity to work on complex business challenges, contribute to global initiatives, and help shape the future direction of the organization.

At Brink’s, the purpose is straightforward and powerful: Together, we build partnerships to secure commerce.

Job Description

What Youll Be Doing (Position Summary):

The Employee Services Operations will provide leadership for employee services within assigned markets or regions, ensuring consistent process execution, compliance, and service quality. Act as a local escalation and coordination point for HR services.

This role will help shape a more consistent, scalable, and employee-focused HR service model. The role will work across HR Operations, Centers of Excellence, technology partners, and service delivery teams to translate strategy into practical execution, improve service quality, and support a better experience for employees, managers, and HR stakeholders.

Work Environment:

At Brinks, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How Youll Succeed (Roles & Responsibilities):

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

- Supervise HR service delivery within assigned geography or business unit
- Ensure service adherence to defined processes and SLAs
- Address Tier 2 escalations and ensure resolution in collaboration with global teams
- Monitor service quality and implement local process improvements




- Support readiness for audits, training, and new process introductions
- Translate functional requirements into practical processes, documentation, knowledge content, and service delivery routines that can be executed consistently.
- Partner with HR Operations, Centers of Excellence, HR Technology, Service Excellence, and MSP teams to resolve issues, improve service quality, and support transformation priorities.
- Monitor service performance, escalations, adoption, and feedback to identify opportunities for standardization and continuous improvement.
- Support implementation of new or changed HR processes by coordinating readiness, communications, training, documentation, and stakeholder alignment.
- Maintain a strong focus on compliance, data integrity, employee experience, and operational discipline across regions and delivery channels.
- Set priorities, manage workplans or team routines, and ensure commitments are delivered with quality and accountability.
- Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.
- Shape strategic direction, governance, and performance expectations for the function or service area, ensuring alignment with enterprise transformation priorities.
- Represent the function in senior stakeholder forums, bringing insight, recommendations, and clear decision support.

Experience:

- 8+ years of relevant experience, including leadership of teams, programs, service delivery, technology, or transformation in a global organization.
- Experience in HR operations, shared services, HR technology, service excellence, payroll, talent, total rewards, employee services, or related HR process areas.
- Experience working across HR stakeholders, Centers of Excellence, service delivery teams, and technology or vendor partners.
- Leading HR service delivery or employee relations teams




- Managing HR process transitions or standardization efforts
- Bachelors degree in HR, Business, or related field

Who You Are (Skills / Qualifications):

Must Have Skills:

- Workday, ServiceNow, case management, knowledge management, payroll, or HR workflow platform experience.
- Coaching and Team Management
- Strong understanding of HR operations, shared services, HR process, HR technology, or Employee Service delivery environments.
- Service delivery mindset with comfort managing escalations, stakeholders, process documentation, and compliance requirements.
- Strong analytical thinking and problem-solving capability.
- Clear written and verbal communication with the ability to tailor messages to different audiences.
- Strong collaboration skills and ability to work effectively across functions, regions, and time zones.
- High attention to detail with a strong quality, compliance, and control mindset.

Good to Have Skills:
- HR certification, project management certification, Lean Six Sigma, or process excellence certification.
- Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.
- Exposure to global transformation, operating model change, transition, or service modernization initiatives.
- Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement methods.
- Experience creating executive-ready materials, dashboards, process documentation, or stakeholder updates.

What Brinks Offers:

At Brinks, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

- Competitive compensation and performance-based incentives
- Comprehensive benefits and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brinks and its affiliates as described in the Candidate Privacy Statement.

📌 Employee Services Operations (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad