JD-ServiceNow
ITSm, HRSD, CSm, FSm (Any Module)
HRSD
· Experience with the ServiceNow HR Service Delivery (HRSD) application
· Knowledge of HR functions, processes, and best practices
· Knowledge of Case Management, Knowledge Management best practices and design
· Experience designing and/or implementing an HR Shared Services center
· Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.
OR
CSM
· Must have hands on standard CSM process implementation
· ServiceNow in depth Process knowledge (CSM Process, integrations etc.)
· Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.…)




· Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management
OR
FSM
· Working experience with FSM application on Work Order management, scheduling and dispatch
· Configuring Field Agent activities ( Mobile & Desktop)
· Configuring Field Service Business Process, Assignment, and Add-ons
· Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording
· Integrations with Applications and Data Sources. Process Integrations
· Good Knowledge on Field Service Industry valuable practice

📌 SERVICENOW DEVELOPER (Hyderabad)
🏢 Diverse Lynx
📍 Hyderabad